Under the responsibility of the Director of Operations, your main responsibilities will include:

MANAGEMENT & FINANCE:

• Ensure the housekeeping department meets financial targets in line with the budgetary objectives set by the Director of Operations.
• Adapt the organization and optimize staff management.
• Monitor the consumption of cleaning and guest amenities to ensure compliance with established ratios.
• Maintain and analyze dashboards (room status, linen inventory, staff scheduling, productivity, reconciliation, etc.) and implement corrective actions as needed.

HUMAN RESOURCES:

• Foster a positive working environment within the team.
• Organize the onboarding and integration of new employees.
• Create staff schedules in line with activity forecasts.
• Ensure compliance with labor laws.
• Lead team meetings as requested by the Director of Operations.
• Support employees in their professional development.
• Motivate teams to achieve the objectives set by the Director of Operations.

SERVICE QUALITY:

• Ensure the quality of services and the welcome of VIP guests.
• Organize and oversee the cleaning of all rooms, facilities, and common areas.
• Coordinate room assignments and check-outs.
• Enhance customer satisfaction through a friendly attitude, availability, and consistent presence on the floor.
• Guarantee high-quality service, ensure guest comfort, and maintain a warm, personalized welcome from the team.
• Ensure that external service providers (linen rental, cleaning, etc.) meet quality standards.
• Handle guest complaints and manage lost and found items.
• Build customer loyalty.
• Be knowledgeable about the hotel’s services to inform guests.
• Ensure that documents and information placed in rooms are up-to-date and properly displayed.