ccommodation and Meals:

• Accommodation provided in Courchevel (single occupancy)
• Meals provided during working hours

Client Arrivals:

• Prepare for Client Arrivals (Hotel):
• Monitor client arrivals in advance.
• Gather all necessary information for seamless stay coordination (restaurant reservations, arrival times, transport bookings, etc.).
• Communicate special requests and information from the guest profile (cardex) to all relevant departments.
• Distribute role sheets or memorandums to all departments as needed.
• Prepare for Client Arrivals (Day of Arrival):
• Ensure rooms are prepared according to guest preferences.
• Coordinate with the housekeeping department to ensure rooms are ready for arrival whenever possible.
• Check-In:
• Follow the hotel’s predefined arrival process.
• Collect all necessary information for legal registration and to maintain a high-quality guest profile (cardex).
• Manage guests whose rooms are not ready upon arrival.
• Ensure guest safety:
• Maintain confidentiality of all guest information.
• Ensure all staff are properly trained in evacuation procedures and fire safety protocols.

During Guest Stay:

• Room Changes:
• Prepare and coordinate room changes with the head housekeeper and butler manager to ensure a smooth process.
• Communicate room changes to all relevant departments.
• Guest Profiles (Cardex):
• Accurately enter information into the Property Management System (PMS).
• Ensure guest information is always up to date.
• Concierge Services:
• Address guest requests for transfers, instructors, restaurants, activities, etc.
• Provide information and recommendations about local restaurants, activities, and attractions.
• Maintain the concierge logbook clearly for seamless team handover.
• Manage shuttle services by communicating effectively with valet/doorman/porter teams.
• Guest Complaints:
• Listen to guest complaints with empathy.
• Resolve issues promptly and ensure guest satisfaction.
• Follow up regularly until the guest is fully satisfied.

Departure Preparation:

• Collect guest departure times.
• Coordinate late check-out requests based on availability.
• Ensure guests leave with a perfect final impression.

Client Departures:

• Check-Out:Ensure a courteous and warm departure according to established procedures.
• Offer to book dates for the following year for returning guests.
• Guarantee all charges are settled before the guest departs.

Financial Responsibilities:

• Billing:Accurately bill for minibar, laundry, expenses, transfers, etc.
• Verify the accuracy of guest invoices daily.
• Cashier Duties:Oversee cash drawer handover and correct errors before accounting closure.
• Follow cash handling and payment procedures.
• Ensure cash counting is always performed in the presence of a witness and countersigned.

Additional Responsibilities:

• Cover for the night auditor on their days off.
• Impeccable presentation
• Excellent communication skills and courteous language
• Passion for luxury and boutique environments
• Natural aptitude for hospitality
• Responsiveness, dynamism, and attentiveness to guest needs
• Teamwork skills
• Fluent in English and French (additional languages are a plus)
• Proficiency in Microsoft Office
• Multitasking ability