Under the supervision of the Spa Manager, your main responsibilities will include:

Customer Welcome and Follow-up:

• Schedule appointments in person and over the phone.
• Listen attentively to clients to identify their needs and expectations for treatments.
• Clearly explain each step of the treatment process.
• Anticipate client needs and build customer loyalty.
• When not providing treatments, ensure the spa reception is covered.

Hygiene and Safety:

• Prepare your workstation while respecting ambiance factors.
• Ensure cabins and equipment meet hygiene and cleanliness standards.
• Maintain perfect organization of the cabin (hygiene, necessary treatment supplies, ambient fragrance, music), cultural codes of care, and hygiene and safety rules.
• Maintain the spa (hygiene, safety, linens, decor, etc.).
• Adhere to the dress code and maintain a professional appearance in line with the hotel’s brand image.

Aesthetic Treatment Techniques:

• Perform wellness, comfort, and massage techniques in accordance with established protocols.

Sales:

• Identify client needs and design personalized treatment programs and recommend suitable products.
• Advise and sell spa-specific products and services.
• Knowledge and proficiency in Spa Booker software is a plus.
• Promote our partner brands to clients and various partners in the resort.
• Drive sales.

Management:

• Be responsible for organizing your cabin.
• Maintain client records (and cardex in collaboration with reception/concierge).