Summary of Position 

A bartender must be friendly, outgoing, and possess strong communication skills, playing a  key role in delivering an exceptional guest experience. Consistency is essential to maintaining  a positive atmosphere. The bartender should follow recipes accurately, stay organized, and  think quickly while remaining composed under pressure. Being attentive to guests,  demonstrating a strong sense of timing, and maintaining a professional appearance are  essential qualities. Dedication, integrity, and honesty should be displayed in all aspects of the  role. 

Key Performance Areas (KPAs) 

• Guest Service & Interaction 

• Drink Preparation & Service 

• Bar Operations & Maintenance 

• Order Processing & Cash Handling 

• Stock & Inventory Management 

Duties & Responsibilities 

Guest Service & Interaction 

• Welcome each guest personally within 30 seconds of arrival. 

• Communicate with guests using clear, enthusiastic words, tone, and body language. • Answer questions about food, beverages, and other restaurant services. Drink Preparation & Service

• Mix, garnish, and serve alcoholic and non-alcoholic beverages following standard  recipes. 

• Learn and remember guests’ names, occupations, and favorite drinks to personalize  their experience. 

• Keep current bar tabs in front of guests at all times for transparency. Bar Operations & Maintenance 

• Work with team members to keep all areas clean, organized, and stocked to standard. • Arrange bottles and glasses to maintain an attractive and organized display. • Wash and sterilize stemware to ensure cleanliness and quality service. Order Processing & Cash Handling 

• Punch drink orders into the system immediately for accurate tracking. • Collect payments from guests for drinks served at the bar and provide change as  needed. 

Stock & Inventory Management 

• Perform periodic stock counts to ensure sufficient supply levels. 

• Replenish bar stock and ensure all ingredients and supplies are readily available. Additional Responsibilities 

• Perform other duties as assigned to support seamless bar operations. 

Key Performance Indicators (KPIs) 

• Guest complaints are promptly addressed and reduced over time. 

• All policies, procedures, and guidelines are 100% applied. 

• High commitment to schedule and work responsibilities. 

• Bar performance targets are consistently met.