[CDI] Transport agent (billetiste) (H/F)

Informations de publication

Publication sur Emplois-Espaces
Depuis le 12 mai 2021
Désolé, le recrutement pour ce poste est fermé !

Référence sur Emplois-Espaces
Emplois-Espaces/n°39827

Synthèse de l'annonce

Annonceur
WORLDIA

Contrat
CDI
Temps complet
Début : ASAP
Salaire proposé : 20 à 35 000 euros brut annuel

À propos du candidat
Formation : Indifférent
Expérience : Confirmé

Lieu de travail
En présentiel
PARIS - Paris

Désolé, le recrutement pour ce poste est fermé !

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CDI / Paris / WORLDIA

[CDI] Transport agent (billetiste) (H/F)

Are you ready to join the new flight department and actively contribute to its growth ? We are looking for our Amadeus - GDS expert to process airline ticketing from reservation to servicing, providing great customer support for any air related issue.

Missions

Your key job accountabilities will be to :

- Process the reservations and issue of airline tickets
- Manage reservation modifications / cancellations with customers
- Manage reservation modifications / cancellations with airlines
- Ensure the reliability, accessibility and competitiveness of airline fares
- Provide customer support by phone and by form on all air related questions
- Participate in the optimization of the department operational processes and in the documentation of the knowledge base.

Profil

Technical skills:
Very good knowledge of Amadeus GDS (expert in finding availability and prices, processing modifications and cancellations, processing queues)
Digital savvy : Pack Office, IOS (you will be also using Slack and Hubspot)
Languages : fluent French and English
Desired experience : minimum 2 years in airline ticketing in an airline or distributor call center

Soft Skills:
Organizational skills : being rigorous and able to develop a structured approach to organize all required tasks within the day
Customer orientation : keen sense of customer service
Perseverance : being driven to find solutions and leave no stones unturned
Communication : ability to engage, listen, explain and convince within the organization as well as towards clients, partners and suppliers.
Empathy : listening to others and understand their viewpoints

Conditions

Possible hybrid working mode: on-site & remote days within the week
HQ at Madeleine - 75008 Paris

Informations de publication

Publication sur Emplois-Espaces
Depuis le 12 mai 2021
Désolé, le recrutement pour ce poste est fermé !

Référence sur Emplois-Espaces
Emplois-Espaces/n°39827

Synthèse de l'annonce